Refund Policy
Last updated: October 2026
We want you to love your MOONVEIL piece. If you don't, our 30-day money-back guarantee has you covered.
Returns
- You have 30 days from the day you receive your order to request a return.
- Items must be unworn, unwashed and in their original condition and packaging, with tags attached.
- A proof of purchase (order number) is required.
How to start a return
Email support@moonveil.store with your order number and the reason for your return. We'll reply with the return address and instructions. Items sent back without first requesting a return will not be accepted.
Damaged or wrong items
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery with photos and we'll make it right with a replacement or a full refund at no cost to you.
Non-returnable items
- Items that have been worn, washed, altered or damaged after delivery.
- Items without their original tags or packaging.
- Gift cards and items bought on final sale.
Refunds
Once we receive and inspect your return, we'll email you to confirm it was approved. Approved refunds are processed in about 12 hours on average to your original payment method. Depending on your bank or card issuer, it can take up to 10 business days for the refund to appear on your statement.
Exchanges
Need a different size? Email us and we'll help you swap it as quickly as possible.
Questions
Contact us at support@moonveil.store.