Shipping Policy

Last updated: October 2026

Free US shipping

Every order ships free to all 50 US states, and every package is insured from our door to yours.

Processing time

Orders are prepared within 1 to 2 business days (Monday to Friday, excluding US holidays).

Delivery time

After it ships, your order arrives in 4 to 7 business days, depending on your location. Total time from order to delivery is usually 5 to 9 business days.

Tracking

As soon as your order ships, you'll receive an email with your tracking number and a link to follow your package.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us right away and we'll do our best to update it before your order ships.

Lost or delayed packages

If your tracking hasn't updated for 7 business days or your package shows as delivered but you didn't receive it, contact us and we'll open a claim with the carrier and send a replacement or refund.

Questions

Email support@moonveil.store.